Better MaxOnline Service
Sign Now
WE, the registered or formerly registered customers/users of Starhub's MaxOnline service, hereby petition Starhub Ptd Ltd to do the following:
1) To provide for our pursual Starhub's complete Guaranteed Level of Service policy, and its rationale for the policy contained therein.
2) To provide a satisfactory and complete press release explaining the lack of or disruption of decent services to Us, and provide a full explanation of the safeguards Starhub is putting in place to prevent a re-occurance of the disruptions.
3) To provide a full, unconditional apology to all affected customers of MaxOnline for the recent intermittent disruption of services for the period November 2002 to January 2003
4) To explain the 1.5 Mbps download bandwidth cap which Starhub has imposed on all MaxOnline users when ISPs (Internet Service Providers) in other countries provide 6 Mbps or even 8 Mbps bandwidth to its users.
5) To improve the MaxOnline Customer Service hotline by:
- reducing the wait time before a customer service officer attends to the customer
- ensuring all customer service officers are familiar with the MaxOnline Service, and
- to ensure that all compaints are dealt with in the swiftest manner possible, without due discrimination.
6) To give customers of MaxOnline, who are affected by the service interruptions for the period of November 2002 to January 2003, a wavie of the subscription fees for the affected months respectively for affected users.
7) To explain fully the rationale for the upload bandwidth cap and remove the cap if the rationale behind the bandwidth cap is unacceptable.
1) To provide for our pursual Starhub's complete Guaranteed Level of Service policy, and its rationale for the policy contained therein.
2) To provide a satisfactory and complete press release explaining the lack of or disruption of decent services to Us, and provide a full explanation of the safeguards Starhub is putting in place to prevent a re-occurance of the disruptions.
3) To provide a full, unconditional apology to all affected customers of MaxOnline for the recent intermittent disruption of services for the period November 2002 to January 2003
4) To explain the 1.5 Mbps download bandwidth cap which Starhub has imposed on all MaxOnline users when ISPs (Internet Service Providers) in other countries provide 6 Mbps or even 8 Mbps bandwidth to its users.
5) To improve the MaxOnline Customer Service hotline by:
- reducing the wait time before a customer service officer attends to the customer
- ensuring all customer service officers are familiar with the MaxOnline Service, and
- to ensure that all compaints are dealt with in the swiftest manner possible, without due discrimination.
6) To give customers of MaxOnline, who are affected by the service interruptions for the period of November 2002 to January 2003, a wavie of the subscription fees for the affected months respectively for affected users.
7) To explain fully the rationale for the upload bandwidth cap and remove the cap if the rationale behind the bandwidth cap is unacceptable.
Sign The Petition
Continue with Google
OR
If you already have an account please sign in, otherwise register an account for free then sign the petition filling the fields below.
Email and password will be your account data, you will be able to sign other petitions after logging in.
Shoutbox
Goal
1,000 signatures
Goal: 1,000
Latest Signatures
8 January 2016
7 January 2016
24 December 2015
23 December 2015
22 December 2015
18 December 2015
17 December 2015
9 December 2015
7 December 2015
4 December 2015
30 November 2015
28 November 2015
28 November 2015
22 November 2015
21 November 2015
16 November 2015
10 November 2015
2 November 2015
26 October 2015
25 October 2015
21 October 2015
19 October 2015
19 October 2015
14 October 2015
3 October 2015
Tags
No tags
Embed Codes
direct link
link for html
link for forum without title
link for forum with title
