Certegy
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To Wal-Mart, Best Buy, Staples, Target, and all retailers using Certegy check authorization service:
Every day, retailers using Certegy's faulty risk management system lose money and customers when checks are declined for no good reason. Certegy bases its decision to accept or decline a check based on statistical information rather than whether there are sufficient funds to cover it. Upon rejection - which is in itself a humiliating experience - the customer is directed to call a number for an explanation of why the transaction was declined. But Certegy customer service representatives usually give incorrect, vague, or even nonsensical answers to these queries.
No customer should need the permission of a third party to write or cash a check in your store. I urge you to sever your business relationship with Certegy and switch to a system that actually verifies sufficient funds in the customer's checking account, similar to the process for using a debit card. A person with proper identification, bearing a check that contains security features and is covered by sufficient funds, should NEVER have a check declined.
Every day, retailers using Certegy's faulty risk management system lose money and customers when checks are declined for no good reason. Certegy bases its decision to accept or decline a check based on statistical information rather than whether there are sufficient funds to cover it. Upon rejection - which is in itself a humiliating experience - the customer is directed to call a number for an explanation of why the transaction was declined. But Certegy customer service representatives usually give incorrect, vague, or even nonsensical answers to these queries.
No customer should need the permission of a third party to write or cash a check in your store. I urge you to sever your business relationship with Certegy and switch to a system that actually verifies sufficient funds in the customer's checking account, similar to the process for using a debit card. A person with proper identification, bearing a check that contains security features and is covered by sufficient funds, should NEVER have a check declined.
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Goal
800 signatures
Goal: 100
Latest Signatures
797.
Wendy K
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I am so tired of being turned down in a store that uses certegey for no good reason, other than they just feel like it.
794.
Rebecca M
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I am a retailer, with a case against certegy. They do not protect retailers or consumers, we need protection FROM Certegy fraud.
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