Apple 17-inch LCD Studio Display Flaw
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We, the undersigned, request that Apple Computer, Inc. officially acknowledge and address the defect in the 17-inch LCD Studio Displays. The defect causes the top or bottom part of the display to be dimly lit relative to the rest of the screen. Also associated with this problem is a blinking power light, in the pattern of two short flashes followed by 1 long flash, which is the diagnostic code for a backlight lamp error. The source of the problem has been traced to the backlight voltage inverter by customers on Apple's online Discussion Forum, who noticed the same part listed on Apple's Proof of Repair documents sent to customers who had their displays repaired by Apple.
As of May 5, 2004, 172 unique user names have reported the same problem on a single thread in Apple's Discussion Forum, located at http://discussions.info.apple.com/ and 75 report in their posts that they have contacted Apple regarding this issue. The average reported age of the display at the time of failure is 18 months, and many failures occured within the first year. Some customers report the voltage inverter failing a second or third time after being replaced by Apple. Despite these statistics, which have been reported to Apple Customer Relations, Apple claims that there is no known problem with the 17-inch LCD Studio Display.
As of May 5, 2004, and according to the AppleCare website, a flat-rate out-of-warranty repair of the display, including shipping, is $458.95 USD. The repair has a 90-day guarantee. A new display retails for $699, thus, the repair cost is over 65\% of the price of a new display. Because Apple has not publicly acknowledged a flaw in the displays, consumers have no way of knowing if the problem will recur after repair or exist in a new model.
We believe that Apple should:
- Publicly acknowledge this flaw in the 17-inch Studio Displays.
- Adjust its out-of-warranty repair pricing to be reasonable.
- Extend its existing free warranty to three years, or at the very least make AppleCare available for display-only purchases. Currently, AppleCare may only be applied to a display that is purchased with a Power Mac or PowerBook.
As of May 5, 2004, 172 unique user names have reported the same problem on a single thread in Apple's Discussion Forum, located at http://discussions.info.apple.com/ and 75 report in their posts that they have contacted Apple regarding this issue. The average reported age of the display at the time of failure is 18 months, and many failures occured within the first year. Some customers report the voltage inverter failing a second or third time after being replaced by Apple. Despite these statistics, which have been reported to Apple Customer Relations, Apple claims that there is no known problem with the 17-inch LCD Studio Display.
As of May 5, 2004, and according to the AppleCare website, a flat-rate out-of-warranty repair of the display, including shipping, is $458.95 USD. The repair has a 90-day guarantee. A new display retails for $699, thus, the repair cost is over 65\% of the price of a new display. Because Apple has not publicly acknowledged a flaw in the displays, consumers have no way of knowing if the problem will recur after repair or exist in a new model.
We believe that Apple should:
- Publicly acknowledge this flaw in the 17-inch Studio Displays.
- Adjust its out-of-warranty repair pricing to be reasonable.
- Extend its existing free warranty to three years, or at the very least make AppleCare available for display-only purchases. Currently, AppleCare may only be applied to a display that is purchased with a Power Mac or PowerBook.
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Shoutbox
Goal
950 signatures
Goal: 1,000
Latest Signatures
27 February 2016
950.
Jorge O
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Do you own an Apple 17-inch LCD display experiencing the problem described in this petition?
No
Number of affected displays
1
it's so sad to see how the big companies sell mediocre products and wash his hands and try to censure the problems that they can
26 February 2016
949.
John J
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Do you own an Apple 17-inch LCD display experiencing the problem described in this petition?
No
Number of affected displays
1
I have a 20" display with this problem after 18 months
26 February 2016
948.
Frank L
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Do you own an Apple 17-inch LCD display experiencing the problem described in this petition?
No
Number of affected displays
one
Feb-2006-- My 3 year apple plan expired 5/27/05. I also had a hard drive failure and a mother board replaced in the first year
28 January 2016
947.
Alecia D
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Do you own an Apple 17-inch LCD display experiencing the problem described in this petition?
No
Number of affected displays
1
I own a 30" with the same issue
26 January 2016
946.
A Douglass
|
Do you own an Apple 17-inch LCD display experiencing the problem described in this petition?
No
Number of affected displays
1
I have a 23 inch display with exactly same problem
24 January 2016
23 January 2016
18 January 2016
12 January 2016
10 January 2016
7 January 2016
2 January 2016
11 December 2015
8 December 2015
3 December 2015
936.
Felix G
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Do you own an Apple 17-inch LCD display experiencing the problem described in this petition?
No
Number of affected displays
1
Have been living with this problem for over a year before I saw this post. Am joining the class action lawsuit.
27 November 2015
24 November 2015
934.
Kemmeth P
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Do you own an Apple 17-inch LCD display experiencing the problem described in this petition?
No
Number of affected displays
1
Rats
22 November 2015
933.
Billy M
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Do you own an Apple 17-inch LCD display experiencing the problem described in this petition?
No
Number of affected displays
1
My monitor is a 20" Cinema Display. Same issues as the 17".
20 November 2015
16 November 2015
931.
Maximino S
|
Do you own an Apple 17-inch LCD display experiencing the problem described in this petition?
No
Number of affected displays
1
This is not acceptable
12 November 2015
4 November 2015
30 October 2015
928.
Jeramiah W
|
Do you own an Apple 17-inch LCD display experiencing the problem described in this petition?
No
Number of affected displays
One
Exactly as stated. This monitor has lots of outer cigarette smoke wear and tear but has hardly been used. And now the faded to
11 October 2015
20 September 2015
926.
Michael S
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Do you own an Apple 17-inch LCD display experiencing the problem described in this petition?
No
Number of affected displays
2
You could at least provide the replacement parts.
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