LIS at University of Chester
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We are writing to you on behalf of the undersigned students, to make you aware of the anger and exasperation Students feel about the ongoing issues with computer resources in this university over the last two years, which have severely affected Students' work.
We have identified 5 clear issues which have occurred over the last 2 years which we feel indicative of a systemic problem in LIS .
• The recent failure of Sharepoint Portal & Y drive which has resulted in Students and Staff being unable to access any e-learning resources, library resources, the main university website, assignment submission services and resulted in assignments being delayed by one week.
• The numerous technical issues experienced in September & October 2010, and specifically the extremely slow response time of LIS dealing with such issues.
• The failure of the Corporate University Website during Clearing over the summer which affected new students
• The repeated failure of Y Drives from September 09 - January 10, resulting in Lectures and Students being unable to access material or programs on the computers
• The continuous ongoing poor communication from LIS regarding the status of the network, the status of open help desk tickets, when help desk tickets are closed and over general support issues.
All of these issues have, and continue to be the cause of great stress and worry to Students, especially during assignment periods. Students feel that LIS is failing to provide a service meeting the standards which are expected at a University and feel that their tuition fees are being misspent.
We want real answers and explanations as to why there are these continued problems. There have been too many to ignore!
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