Meteor HTC Hero Network Problems
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In November 2009, Meteor, a mobile phone operator in Ireland launched the HTC Hero on their 3G network.
From day one the phone has been disconnecting from the network, reportedly due to problems with the phone connecting to 2G networks when 3G is not available. On average anyone who has a HTC Hero on Meteor probably drops off their network 5 times (conservative estimate) per day, meaning their phone does not even function for recieving calls.
For months people have been complaining to Meteor about this problem and initially it seemed they would replace sim cards and handsets to offer a fix, none of which worked.
Four months on Meteor still do not have an answer and people are being told that the issue is being looked at and they will let us all know soon. It's getting beyond a joke. You can see the issue being discussed here: http://forums.meteor.ie/index.php?showforum=23
Last week Meteor launced a new HTC Android phone, the Legend on their network. This phone does NOT drop off the network.
The peition asks Meteor to give us a firm date and an explanation as to why our phones do not function on your network, and if out of decency you could tell us when it'll be fixed. Short of that you should replace our Android phones with the HTC Legend which DOES work on your network. People have been giving you 55 euro a month to be on your surf plan, it's the least you could do.
From day one the phone has been disconnecting from the network, reportedly due to problems with the phone connecting to 2G networks when 3G is not available. On average anyone who has a HTC Hero on Meteor probably drops off their network 5 times (conservative estimate) per day, meaning their phone does not even function for recieving calls.
For months people have been complaining to Meteor about this problem and initially it seemed they would replace sim cards and handsets to offer a fix, none of which worked.
Four months on Meteor still do not have an answer and people are being told that the issue is being looked at and they will let us all know soon. It's getting beyond a joke. You can see the issue being discussed here: http://forums.meteor.ie/index.php?showforum=23
Last week Meteor launced a new HTC Android phone, the Legend on their network. This phone does NOT drop off the network.
The peition asks Meteor to give us a firm date and an explanation as to why our phones do not function on your network, and if out of decency you could tell us when it'll be fixed. Short of that you should replace our Android phones with the HTC Legend which DOES work on your network. People have been giving you 55 euro a month to be on your surf plan, it's the least you could do.
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50 signatures
Goal: 100
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19 October 2013
37.
David W
|
HERO owner - have the same problems as everyone with the phone dropping signal (mostly on 2G/3G handover, but even when "Use 2G only" is selected). I do think it's disengenuous of Meteor to continue to sell the Hero (and Legend) phones until this is resol
31 July 2013
5 July 2013
35.
Brendan M
|
I have a HTC Hero too, it drops off the network 5 to 10 times a day, it's totally ridiculous. Meteor should definitely do something about upgrading us Hero owners to the Legend if it works better.
19 June 2013
18 June 2013
18 April 2013
7 April 2013
31.
Enda C
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An upgrade to the legend would be the best option as whats goin on at themoment is not acceptable
17 February 2013
17 January 2013
29.
Ian B
|
This is a joke. I have requested m contract be cancelled. All i'm getting from METEOR is silence. I will cancel the direct debit and to hell woth them
15 January 2013
12 January 2013
27.
Ruaidhri Marsh
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I don't even need an upgrade to a new phone- I'd be happy with them fixing the one I have.
3 January 2013
26.
Cian M
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Been using the phone since it came out in November '09 and have had this issue from the start.
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