Runescape Customer Support

We all have our horror stories about Jagex customer service. Even Zezima. You can post your's in the comment section of your signature. Here are mine.

1) My younger brother decided he wanted to become a member and my father was going to pay for him. Misunderstanding how the system worked he figured he had to make his own account with which to pay. He ended up accidentally putting half a year of membership on his brand new, level 3 account. He sent a message to Jagex explaining the problem and asking if the membership could be transfered to my brother's account. Within half an hour he received the same irrelevant, automated message that everyone receives. It suggested that he become a member. Gee, what a great idea.

2) Recently I was compelled to write some complaints to Jagex. I wrote a total of 4 about different problems I'd had. So far I've received replies to 3. Every one was an identical automatic reply.

Here's a picture showing that it took over 5 weeks for Jagex to get back to me. With an auto reply. http://i3.photobucket.com/albums/y100/Wowbagger421/jagexcs.png

Here's a picture showing that each of my complaints that were answered were answered on the same minute of the same day dispelling any notion that Jagex actually READS their messages. http://i3.photobucket.com/albums/y100/Wowbagger421/jagexcs2.png

3) The final story actually didn't happen to me, but it was what compelled me to write up this petition. He was banned for password scamming. Here is the evidence that Jagex provided.

********->emg_blue: uwanna free member
emg_blue: huh?
********->emg_blue: wanna be free member
emg_blue: free member? how?
********->emg_blue: i can make u
********->emg_blue: wana=
emg_blue: err...
********->emg_blue: u want=
emg_blue: how?
********->emg_blue: i can make u want or no
emg_blue: it depends... how will u do it?
********->emg_blue: i can u want or no
emg_blue: ok...
********->emg_blue: combat lvl
emg_blue: 59
********->emg_blue: ok then u must give my you pass
emg_blue: hahaha
emg_blue: reported for pass scamming!!
********->emg_blue: wana=
********->emg_blue: srry want i wanna make u mmber only srry

Please note that he was NOT the one offering to make the other a member or the one asking for the others password. Please also note that he was NOT banned for attempting to buy membership. He was banned for Rule 3: Password scamming.

It seems like an honest mistake on Jagex's part. The machine that handles reportings just made a mistake. That's why you're able to appeal things, right? Apparently not, because the appeal that he sent in was DECLINED. Any human that had taken the second it takes to read this would understand that he did nothing wrong.


By signing this petition, you agree that Jagex customer service is broken and NEEDS to be fixed. Jagex should have an email address devoted to customer support instead of just their in game message system which limits your message to 200 characters (2 to 3 sentences). Jagex also needs to cut back on automatic replies and hire people to actually read their messages.