It is my belief that more and more citizens of Great Britain are angry and frustrated at the increase of UK based companies using foreign 'call centres' to handle advice, complaints and technical support matters. The level of customer service due to language barriers and in some cases - a lack of knowledge has fallen to an all time low. Despite foreign operatives doing their level best this situation has clearly got out of hand. We are all aware that cost cutting and greed is at the heart of this problem, but what we are no longer prepared to put up with is a second rate service which in most cases actually costs the customer/caller money. THE TIME HAS NOW COME FOR ALL COMPANIES TO USE AND SUSTAIN UK CALL CENTRES ONLY.