3G Ireland Broadband Service And Quality Assurance

We, the undersigned, are unhappy with 3G Irelands poor service quality and constant network problems.

We are particularly angry with 3G Irelands failure to visibly upgrade their wireless Internet network and properly accommodate for the additional loads created by their ever increasing customer base. We are upset that the majority of customers are not regarded as highly as minority new customers customers who are in their trial period stages prior to signing a full service contract, and have subsequently been overlooked with regard to
service quality, network outages, and service failures despite the equal amount we all pay each month for our Internet services.

For many months now, 3G Irelands wireless Internet quality and speed has dramatically degraded, and our many calls to technical support have been grossly ignored. We have also not been reimbursed for the service failures or
degradations despite our complaints to technical support and no one at 3G Ireland has made any visible efforts to actively credit the accounts of customers that have been negatively affected by service outages.

These service problems include but are not limited to:

- Speeds less than 10\% of those promised in the advertisements and by sales staff

- Continued network outages sometimes lasting for up to 24 hours

- Blocked/filtered high traffic websites (such as Rapidshare, Del.icio.us, and others)

- The disconnecting of users who connect for long periods - interrupting updates, patches, and other downloads

- Assorted other network issues which directly effect: IM clients (i.e. Windows Live Messenger, Yahoo! Chat, and Skype), FTP, VPN, Net Meeting, streaming media, and other Internet based software


We, the wireless Internet customers of 3G Ireland demand the following four things:

1. A public apology acknowledging the companys failure to provide the service your customers pay for.

2. Full reimbursement or account credit to all affected customers for every day our Internet speed or service was not operating at the full capacity we paid for, and a strong commitment to institute a policy of voluntarily reimbursing customers for service failures in the future.

3. A better quality, constant service for 3G Ireland wireless Internet customers - at the speeds that have been promised.

4. The ability to use our Internet connection with very basic software such as IM, FTP, VPN's, etc. without having constant service interruptions or having content being blocked or filtered.

We hope these fair demands are fulfilled and that 3G Ireland acknowledges its failures, plus takes the time to listen and respect its customers.