Improvement of Service
Sign Now
To the CEO and Executives of Goa.com, administers of DAOC Europe
1) We on the English speaking servers would like you to fund full time, 24/7 Customer Service representation to ensure that game mistakes and bugs can be sorted out fast, avoiding much wasted effort and time and deep frustration on the players part
2) We would like you improve the service of RightNow by
a) avoiding stock replies
b) reading and addressing the issues raised by players. This will not always be the answer an individual would like to hear, naturally; however reasonable queries and problems should be answered in a reasonable fashion
c) dealing with billing problems and queries fast and accurately
d) an accurate complaints procedure
3) Feedback from the EU servers of problems of game design, implementation and bugs to Mythic.
4) A more transparent means of contacting you, i.e. providing at least an address and preferably a phone number as well, with English language speakers
5) a regular customer satisfaction survey
1) We on the English speaking servers would like you to fund full time, 24/7 Customer Service representation to ensure that game mistakes and bugs can be sorted out fast, avoiding much wasted effort and time and deep frustration on the players part
2) We would like you improve the service of RightNow by
a) avoiding stock replies
b) reading and addressing the issues raised by players. This will not always be the answer an individual would like to hear, naturally; however reasonable queries and problems should be answered in a reasonable fashion
c) dealing with billing problems and queries fast and accurately
d) an accurate complaints procedure
3) Feedback from the EU servers of problems of game design, implementation and bugs to Mythic.
4) A more transparent means of contacting you, i.e. providing at least an address and preferably a phone number as well, with English language speakers
5) a regular customer satisfaction survey
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Goal
50 signatures
Goal: 50
Latest Signatures
14 December 2015
50.
Sren P
|
Wake up just because you dont see your customers face to face, it dosnt mean you can give a half-assed service
28 November 2015
8 November 2015
7 May 2015
11 February 2015
6 February 2015
16 January 2015
6 October 2014
12 September 2014
12 March 2014
23 January 2014
14 January 2014
29 November 2013
13 August 2013
5 April 2013
7 March 2012
13 July 2011
23 May 2011
1 May 2011
6 February 2011
31.
Drahminn Tapia
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Not especially 24/7 GM support, though that would be nice, but at the very least a GM NEEDS to be on at weekends, this currently isnt the case
20 January 2011
23 November 2010
16 October 2010
20 August 2010
27.
Shadster Garcia
|
small realm , small population , camping artifects for 34 hours and still no pop and you expect people to want to carry on playing this game hmmm NOPE
21 June 2010
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