Comcast Is Awful

Cable companies, for the most part have a monopoly on cable television, and most of the time internet service. In each U.S. city, there is little competition for these services. Why? Is it an FCC issue? How many fast food restaurants are in your city? There's a lot, right? There are many to choose from. How many clothing stores? How many electronics stores? You see where we're going with this, right? Why can't there be multiple cable companies in one city?

I have had COMCAST for about a month and a half. I've already gotten to the point of making this petition in that short of a time period. That should speak volumes.

As I've spoken up about how IRRITATING this company is, MANY people have come forward to say the same thing.

I want you to sign this petition after reading it. I am sending this to every person I can find within COMCAST, both at the National level and the local level of Illinois.

Here are some highlights from just within under two months of service:

*) I called to say that I didn't have internet service. After 30 minutes of switching back and forth to various people, they told me a tech was coming out. They didn't even tell me to restart the modem. The tech would be out within five days between 8AM and 8PM.

TWELVE HOURS?

*) After telling the person - that finally got on the phone - my account number, I had to repeat it 7 times for them to understand the number because they couldn't speak enough Engrish. (Misspelling was on purpose.)

*) A tech came out one time to fix one of the many things that had gone bad, (Keep in mind that this is all within a month and a half) and my wife mentioned that the computer was just turning itself off. (We have since fixed the problem. I'd plugged too many things in to an extension cord to a surge protector.) The tech told her that when a lot of people are on the same server through an apartment complex, like we live in, that sometimes it can turn your computer off.

No one I spoke with had ever heard of this, but that's what he told her.

Upon calling the customer service line to inquire about this, because I'd never heard of it, a woman started arguing with me about how NO ONE FROM THAT COMPANY WOULD EVER SAY THAT. I said, "Don't yell at me. I'm relaying the information." I was then told that "that sounds like a lie to me." We went around and around about how she couldn't believe what I was saying.

*) 90\% of the time, I cannot understand the person that answers the phone, nor can they understand me. No disrespect, but why do ENGLISH SPEAKING COMPANIES HIRE NON ENGLISH SPEAKING PEOPLE FOR PUBLIC/CUSTOMER SERVICE JOBS????

In this petition, leave your story/issue with how awful COMCAST is.

When its done, its going to anyone and everyone I can find that matters in this company.

The economy is awful right now, and now more than ever, when you pay for a service, you expect it to A) work properly and B) when it doesn't work properly for someone trained and competent to help you identify what the problem IS.

COMCAST has outsourced a lot of its jobs to save money, and they are not even trained enough to ask you to reset your modem most times. I have wasted HOURS of my life on the phone with people who not only couldn't help me, but couldn't even communicate with me. I came close to just ending my account this morning!

Not only do most people not have a choice who they have as their cable and internet provider, now they can't even get ground level problems diagnosed and fixed. This has to end, and it has to end IMMEDIATELY. Sorry to melodramatic, but this is insane.

Please sign this petition.