Nokia Bluetooth Device Support

As you are likely to be aware, the proliferation of Wireless Connection solutions for use with the multitude of Personal Digital Assistants (PDAs), Mobile Communication Devices and Mobile Telephones, as well as a large price drop over recent months when regarding the Bluetooth Chipsets produced for use with USB powered Class 1 connection devices, such as those made using the Cambridge Silicon Radio Ltd. (CSR) BlueCore chipset are creating a large surge in Bluetooth enabled devices in the consumer-at-home market.

Having perused the Nokia 6310i mini-site on www.nokia.com/phones/6310i/ before purchasing the telephone in question, through the use of the statements

Bluetooth lets you connect wirelessly to a compatible PC or other Bluetooth-enabled devices up to ten meters away

alongside

One popular choice is Nokia PC Suite, a software package that lets you manage complex phone contents quickly and easily from a compatible PC.

indicated that your Nokia PC Suite (or another piece of third party software) will work happily alongside any Bluetooth Enabled PC, allowing seamless integration of the hardware as should happen with Bluetooth Enabled hardware, enabling simple and easy to perform synchronization of the 6310i with software on the PC, even if it were as a simple as copying the data from the phone to the PC to provide a backup of the phone in case of loss.

Much to my surprise it would appear that you have decided to make yourself unavailable to this portion of the market by creating a piece of software that will only work on the hardware of one manufacturer (Socket Communications), that is over priced for home based consumers, and very hard to obtain in some countries around the world to which you provide your mobile telephones. As Socket Communications also only produces a Compact Flash Bluetooth card for use with PDAs and via laptops through a Compact Flash Card Adapter to enable use with a PCMCIA slot on a laptop, you are removing all of the desktop users that do not have PCMCIA readers or CF Card Readers, and I could not find any information about a PC with PCMCIA/CF slots as standard.

At the moment there are many people in the same situation that I am in with regards to the poor labeling and even poorer software that is provided with your mobile telephones when it comes to supporting the Bluetooth Standard, even when they are sold with Bluetooth Compatible as a major marketing point, and it is for this reason that I have written this petition to try and bring to your attention the number of consumers that have outlaid a financial sum to obtain the maximum productivity from their expensive mobile telephone.

Please take it that each signatory of this letter is wishing to communicate the same message to Nokia International.

If you wish to respond to this letter please email [email protected] as we do not wish to publish personal contact information.


[Nokia International have been made aware of this petition via email and post on Tuesday 18th of Feb 2003]