Don't force your customer base to use CSC/Magic
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We request that NextGen Healthcare NOT discontinue the practice of allowing support issues to be entered via Phone and E-Mail.
These two methods are much more expedient and efficient for the end users. We do not object to MAGIC as an alternative to Phone and E-Mail requests but decry it being the sole method of obtaining support.
MAGIC is simply too cumbersome and not well tailored to the specific issue that might be encountered.
These two methods are much more expedient and efficient for the end users. We do not object to MAGIC as an alternative to Phone and E-Mail requests but decry it being the sole method of obtaining support.
MAGIC is simply too cumbersome and not well tailored to the specific issue that might be encountered.
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Goal
100 signatures
Goal: 1,000
Latest Signatures
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92.
Susan F
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we use phone ONLY for emergencies. When I use magic, I get a call back in 2 hrs. Not acceptable for emergencies.
12 October 2014
91.
Kim H
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Email is a very fast method to open calls and efficient. I agree going to the site will be cumbersome, much slower. NCP's were required for a reason, although I'm not sure this was enforced.
28 September 2014
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