Request for Regal Policy Changes

We, the Undersigned, hereby request that Regal Gifts Corporation ("Regal") make the following changes to their rewards program and policies:

1) Remove the "banked credits" reward system. Replace this with a reward system that allows Independent Representatives to instantly receive their rewards (ie. Master level - 30\% discount at time of order, not banked and unusable until the next order). The current "banked credits" system is unfair to Reps whose main business season is through the Winter holidays. They will be forced to purchase large amounts of products for themselves to use up their "credits" before they expire. This practice greatly reduces the earning potential for all Reps. Many Reps will also have a great difficulty in affording an initial purchase of catalogues and business supplies if they cannot access any sort of discount on their first order.

2) Add or properly train Customer Service Reps. Currently, Customer Service Reps are giving incorrect or conflicting information. Emails are going unanswered. On-hold times at the call centre are unacceptable.

3) Fully explain the company's return policy.

4) Upgrade the servers currently hosting the Regal website. Lag times are unacceptable.

5) Offer rewards/discounts on Catalogues and Business Materials.

6) Reconsider the format of the current catalogue. The size and format are unprofessional and do not reflect well upon the Regal company. 8" x 10 1/2" catalogue on glossy paper is much more professional. There is no organization in the way the items are located in the catalogue. A catalogue with "departments" (ie. Home & Garden, Bath & Spa, Kitchen, Toys, Cards & Wrap, etc.) is easier for a customer to locate items and presents a much more professional front.

If these items are not addressed, we will no longer sell or promote the Regal line of products, nor will we recommend Regal products or the Regal business to interested parties.