Ebay Customer Service Needs to Improve!
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This petition is created with regards to the appalling and virtually non-existant customer service that Ebay provides.
In the two years I have been with Ebay, not once have I received a response from them, whether it be reporting an illegal auction or product listing, or problems related to my own account.
Added to which with the research I have undertaken with talking to Ebay sellers, barely anyone else has received any support either. I have heard accounts of how Ebay has overcharged them multiple times, only to send an automatic email stating "GOOD NEWS, your account has been refunded!" Good news?!?!? How about an apology for your sloppy service, is that too much to ask?
We, the sellers, pay money for the privelege to sell there. IT IS NOT FREE. With this in mind, do we not deserve some semblence of a communicative and efficient team of customer service officials who will ensure that we feel we have the support and representation we deserve for GIVING THEM their fame, and the millions upon millions that Ebay collect in fees each year. Without us, the sellers, Ebay would be nothing.
If any other large popular company acted in this way the watchdog authorities would be all over them, and their repuation would go severely downhill. Not Ebay apparently, it seems that it receives no moderation from any authority, and feels it can do as it pleases.
This needs to change, and Ebay needs a big kick up the backside... the question is, who is going to give it to them?
Regardless of whether they see or hear of this petition, something needs to be said, and the thousands of unhappy sellers need a voice. Please, give your support for this message...
In the two years I have been with Ebay, not once have I received a response from them, whether it be reporting an illegal auction or product listing, or problems related to my own account.
Added to which with the research I have undertaken with talking to Ebay sellers, barely anyone else has received any support either. I have heard accounts of how Ebay has overcharged them multiple times, only to send an automatic email stating "GOOD NEWS, your account has been refunded!" Good news?!?!? How about an apology for your sloppy service, is that too much to ask?
We, the sellers, pay money for the privelege to sell there. IT IS NOT FREE. With this in mind, do we not deserve some semblence of a communicative and efficient team of customer service officials who will ensure that we feel we have the support and representation we deserve for GIVING THEM their fame, and the millions upon millions that Ebay collect in fees each year. Without us, the sellers, Ebay would be nothing.
If any other large popular company acted in this way the watchdog authorities would be all over them, and their repuation would go severely downhill. Not Ebay apparently, it seems that it receives no moderation from any authority, and feels it can do as it pleases.
This needs to change, and Ebay needs a big kick up the backside... the question is, who is going to give it to them?
Regardless of whether they see or hear of this petition, something needs to be said, and the thousands of unhappy sellers need a voice. Please, give your support for this message...
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Goal
500 signatures
Goal: 1,000
Latest Signatures
500.
Toni S
|
I have been trying for a month to get them to send me my password which I have forgotten. Cannot get into my EBay AT ALL. Do not want to be guest or re-register. I want my original account back. You can't get live help if you can't get into account. It's
499.
Fred R
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Will not respond to my complaint that my account was "highjacked" and illegal listings were made.
494.
Matt E
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Ebay's customer service stinks. You send out generic emails which take 3-5 days to send in the first place that, most of the time, do little to nothing to address the user's issue. I have emailed Ebay in the past complaining, only to get no reply at all.
493.
Bob M
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They have customer service? I can't seem to get a hold of anyone. When you call, you get a recording of "all our operators are busy helping other callers". I called 5 times in a row and finally got thru to talk to the same robot operator each time who pas
491.
Lenardia Reed
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eBay has no customer service. If you get suspended, forget about ever getting back on again without canned harrassment and them ignoring your pleas and emails. I am going to formally file a report with the Better Business Bearoou because they do not take
481.
Frankie Ao
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I have tried to cancel my Ebay store, and I am still getting charged the monthly fee. They should have a phone number. I'm getting ripped off.
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