Sony VAIO Problem with heating up and cracked LCD
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I had sent my 3 months old Sony Vaio 460PB laptop for the problem of overheating to Sony Service. Later I learnt that unit reached them with cracked LCD.
After three months of effort trying to talk to customer information center, I received the unit back with cracked LCD. The crack appeared exactly at the place where LCD rests (once closed) on the spot which was generating immense heat, enough to injure one's palm.
This puts my 3400$s down the drain.
There was nobody in customer information center to listen to me. It was only their technician who received the unit, declared physical damage and never did any body try to resolve the issues with its true perception.
This is an appeal to Sony Research and Development department and customer service to save many out there getting in such problems and no body there to get away from stereo type resolutions and look into actual matter.
After three months of effort trying to talk to customer information center, I received the unit back with cracked LCD. The crack appeared exactly at the place where LCD rests (once closed) on the spot which was generating immense heat, enough to injure one's palm.
This puts my 3400$s down the drain.
There was nobody in customer information center to listen to me. It was only their technician who received the unit, declared physical damage and never did any body try to resolve the issues with its true perception.
This is an appeal to Sony Research and Development department and customer service to save many out there getting in such problems and no body there to get away from stereo type resolutions and look into actual matter.
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50 signatures
Goal: 100
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1 April 2015
38.
Afzal S
|
I agree with of Mr. Saeed
May I also ask Sony that say "I love you" with deeds of kindness and act of caring.
15 February 2015
14 February 2015
9 February 2015
28 January 2015
34.
Melissa Miles
|
my sony vaio started heating up yesterday! i'm pretty upset b/c i have had 3 separate problems since the expiration of the warranty ( i have only had the comp for 1.5 year!!!!!!!!!! I don't know if i should even get it fixed again!
9 January 2015
15 December 2014
32.
Muhammad S
|
Sony must upkeep its brand name.
Quality assurance is the key to success.
Contact #
+92-52-4290687
10 December 2014
9 December 2014
5 November 2014
29.
Christine S
|
My Sony VAIO is two months old with a cracked screen, that they claim was a pressure crack caused by me touching the screen. This is not the case...and also I might add that I own an additional notebook that I've had for 5 years (Dell model) and have neve
15 August 2014
3 August 2014
12 July 2014
26.
Muhammad S
|
Sony to please look into the matter in true perspective.
Customer satisfaction & delight should be the goal of manufacturers & suppliers.
Contact #
+92-345-6688222
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