The Amazon.co.uk to stop using HDNL for deliveries

"Similar frustration to other Amazon.co.uk users; very poor communication from HDNL, and frequent deliveries late at night (around 9pm), even though I am based in London. The reason I joined Amazon Prime was to eliminate the chance that a parcel would be d"

"The HDL collection workflow is shocking..."

"I rescheduled a delivery online. when I phoned to ask where it was I was told there was no note of a redilivery. ohh apart from taking a day off work, hdnl also make money from me for having to contact them by phone. Next time I buy from someone I will as"

"Appauling service. Royal Mail infinitely better."

"placed an order well b4 christmas for books which were ment to take 1- 2 day delivery but never came in time for christmas. they were ment to be my daughters christmas present. i will not order through Amazon again."

"The company won't redeliver to another address if it is a block of flats, their depot is impractical to get to for a full time worker - we have no way of knowing if HDNL will deliver when we order a product, their call centre staff are some of the most ru"

"I waited on the 22 Dec, no package but a note, rescheduled for the 23 Dec - rang left my mobile in case of a problem - again a note - rescheduled for 24 Dec - waited nothing - rang - told it never left the warehouse. Rang on 28 Dec to reschedule - told it"

"Awful company. My business is now with the book depository."

"Cannot be called couriers, couriers are supposed to deliver parcels. HDNL have not once out of many attempt delivered a parcel the correct day or at all to my address."

"Last time HDNL delivered a package, the driver came to my door smoking a cigar and ended up blowing the cancer-fumes all over me. I had to change my shirt it stunk so bad."

"Amazon you really must listen to your customers, i find out which courier a company are using and if it is yodel they lose a sale. One company has actually said if I ever do decide to buy from them again to e-mail them and they will deal with delivery."

"The service is terrible - my most recent parcel went out for delivery twice, and didn't show up until the third day!"

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"late delivery"

"Please listen to your customers. HDNL is an appalling company. Do us all a favour and stop using them."

"Consistently never deliver on time, and then say they have tried to deliver but never leave a calling card and when people are actually waiting at home for the delivery. Hugely frustrating. SE23 1PB London"

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"Left parcels in clear sight of everyone passing our house! Lucky not to have been stolen! One parcel left in recycling bin, threw rubbish on top before I noticed it! No card left through door!"

"Like Amazon but I ordered a senseo coffee machine n time for xmas and even paid extra. Had to appologise to my sister whose present it was. Eventually arrived Jan. Was undecided whether to accept as parcel so damaged, someone had clearly ripped one side o"