The Amazon.co.uk to stop using HDNL for deliveries
We, The Undersigned, are petitioning for Amazon.co.uk to STOP using HDNL/YODEL (Home Delivery Network) to deliver packages for the following reasons.1) Most deliveries are not delivered on the correct... continue reading »
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"a failing service with unempowered staff - shame"
"Drivers tell lies saying delivery attempted when they never bothered, never actually came to house! Call centre put you on hold then cut you off, they also make up any excuse to get you off the phone given a different story every time you call about the s"
"Agree with all . So frustrating and ruins the whole amazon experience. Also you can't choose who delivers so can't not use them. I have fed all of this back to amazon but they were not helpful"
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"They keep saying they have tried to deliver when I have been here and they don't turn up.........Still waiting"
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"They came and put note thru the door TWICE saying that we're missed delivery but we are at home!!! Saw this man came push the note thru the door and rush back to the van - they did NOT ring the door bell or anything. I tried to catch the van but the van w"
"Amazon have always been first class until they started using Yodel. I'm currently waiting on a parcel that has spent 10 days in Warrington."
"HDNL has put me off using Amazon"
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"HDNL/Yodel will be the death of Amazon."
"Deliveries are always days or even 2 weeks late. Two never received. The YODEL website is no help and the last three times it has refused to acknowlege the order number. I had to return items to Amazon by Royal Mail."
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"HDNL are full on awful."
"Had top of the range ice cream maker delivered by HDNL, nobody in to sign for it so they threw it over a 7 foot high gate!!!!! Luckily no damage done on that occassion but now I don't order anything that can't be delivered by the PO"
"Most recent instance: waited in all day on the day package was scheduled for delivery, parcel tracking said "out for delivery" from 08:55, parcel was *not* delivered, no sign of any HDNL vehicle. It eventually arrived midday the following day. This is not"
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"awful service"
"HDNL ought to be shut down. They fail to deliver, and then LIE about it, repeatedly. Any decent company would not use them as a courier. I will never order from Amazon again until they stop using this company (former amazon prime member)."
