Time Warner Austin Poor Performance
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We, customers of Time Warner cable internet services in Austin TX, have been very dis-satisfied with the performance and quality of your services over the past few days.
We are asking Time Warner Cable, which provides the infrastructure for RoadRunner and Earthlink ISPs in Austin, to take immediate actions to identify and fix the problem(s) as soon as possible.
The residents of Scofield Farms neighborhood, in particular, have been fed up with the run-around given to them by Time Warner concerning the poor preformance of their internet services for over a week and demand immediate action or else we will be forced to switch to other non-cable broadband services.
We also would like to be compensated in the form of an account credit for all the time when service was undependable.
We are asking Time Warner Cable, which provides the infrastructure for RoadRunner and Earthlink ISPs in Austin, to take immediate actions to identify and fix the problem(s) as soon as possible.
The residents of Scofield Farms neighborhood, in particular, have been fed up with the run-around given to them by Time Warner concerning the poor preformance of their internet services for over a week and demand immediate action or else we will be forced to switch to other non-cable broadband services.
We also would like to be compensated in the form of an account credit for all the time when service was undependable.
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Goal
50 signatures
Goal: 100
Latest Signatures
21 June 2015
50.
Jeff R
|
Street Address
1404 Tamar Ln
Zip Code
78727
Have been having systemic problems for last month. Am )( close to switching to SBC
19 March 2015
8 September 2014
16 July 2014
47.
Nick L
|
Street Address
4613 Cottonwood
Zip Code
78744
overpriced, poor service, long wait time. Satellite is better!
4 July 2014
21 June 2014
45.
Scott Gerryj
|
Street Address
13027 Scofield Farms Drive
Zip Code
78727
Last week, we switched over to a broadband telephone service. The problems with Road Runner have made it impossible to receive phone calls most of the time.
22 April 2014
44.
Jay O
|
Street Address
501 E Stassney Lane # 1511
Zip Code
78745
I've had this service since Oct 15 and have had about 6 hours of decent television in two weeks. Everything else has been garbage.
23 February 2014
43.
Karen Mcpherson
|
Street Address
275 E. Vista Ridge Mall Dr
Zip Code
75067
Time Warner Sucked in NY and now they SUCK even more in TX. Please HELP!!!
22 December 2013
42.
Sandra D
|
Street Address
13321 Kirkglen Dr.
Zip Code
78727
too many outages & terrible service
27 October 2013
41.
Indira E
|
Street Address
1923 dapplegrey ln, austin
Zip Code
78727
I primarily need it to work from home, which is not serving my purpose.
28 August 2013
18 August 2013
8 June 2013
38.
Camille S
|
Street Address
13204 Kincaid Court
Zip Code
78727
Stop setting up service calls and do something
26 April 2013
37.
David W
|
Street Address
1102 Fairlawn Cove
Zip Code
78664
Slow and your own site does not even come up
26 January 2013
36.
Jon Andmichelew
|
Street Address
1505 Cutting Horse Ln.
Zip Code
78727
we have already contacted SWB DSL
18 August 2012
35.
Dan A
|
Street Address
1362 Braided Rope Dr.
Zip Code
78727
Network has only been usable for about 2 days out of 14
22 July 2012
15 July 2012
2 July 2012
32.
Asif E
|
Street Address
1947 Dapplegrey Lane
Zip Code
78727
I have a business account and it is equally bad.
25 May 2012
31.
Matthew S
|
Street Address
4305 Steve Scarbrough Dr.
Zip Code
78759
Road Runner service is abysmal and I am considering a move to AT&T DSL service (which is much less expensive for a minor hit in performance/speed).
7 December 2011
28 August 2011
31 March 2011
22 March 2011
27.
Jeff S
|
Street Address
13208 Kincaid Ct
Zip Code
78727
The last week has been slower than dialup
6 March 2011
26.
Ruth Vice
|
Street Address
1922 Dapplegrey Ln
Zip Code
78727
Disruption is very frustrating to planned on-line activities. Lack of information from Road Runner is doubly frustrating.
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