Stop the Bad Customer Service at PhantomEFX
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We, the undersigned, wish to object to the substandard customer service that loyal fans are currently being subjected to. As avid and passionate supporters of PhantomEFX products, and good customer service, we react strongly to rude, condescending or uncaring remarks made to us. In particular, we feel we have been repeatedly subjected to poor customer service by the Administrator of your new forum and your Casino Manager.
We believe that poor customer service can hurt PhantomEFX's bottom line and ultimately make it harder to continue to put out the great products that make the undersigned such fans of your company. We vehemently ask that we be respected as customers, and that the above mentioned Administrator and Casino Manager be removed from public interaction until such time as they have had proper training in good customer service. Only then should they be reintroduced to the front lines of customer service, as well as being monitored to maintain a level of excellent quality customer service.
We believe that poor customer service can hurt PhantomEFX's bottom line and ultimately make it harder to continue to put out the great products that make the undersigned such fans of your company. We vehemently ask that we be respected as customers, and that the above mentioned Administrator and Casino Manager be removed from public interaction until such time as they have had proper training in good customer service. Only then should they be reintroduced to the front lines of customer service, as well as being monitored to maintain a level of excellent quality customer service.
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Goal
50 signatures
Goal: 100
Latest Signatures
29 October 2015
18 July 2015
5 July 2015
28 March 2015
21 January 2015
46.
Gayla S
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I AM UPSET THAT THE NEW CASINO WAS NOT TESTED BETTER TO SEE IF IT WAS COMPATABLE WITH NEWER COMPUTERS VIDEO CARDS ECT. THE TEST WAS NOT ACCURATE ENOUGH TO TEST O SEE IF WE COULD PLAY ONLINE ! ALL OF THIS SHOULD HAVE BEEN TAKEN INTO CONSIDERATION AND FIXED
3 January 2015
19 September 2014
44.
Cheryl M
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They should take lessons from Bryan. Has been so helpful, kind, curteous and very quick in his responses.
5 June 2014
9 May 2014
42.
Jennifer Snow
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I agree with the above statements. I love Phantom and want the company to thrive, and fear if the customer service level by these individuals is not improved it will cost the company many customers.Not everyone who buys these games has the history we do.
11 March 2014
41.
Reichy Marsh
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You should be ashamed of putting out a product that borders on consumer fraud, if not fraud, and then on top of that allowing the worst consumer service I've seen for anything I have ever bought for my computer. In particular allowing Justin to set up his
21 October 2013
8 February 2013
13 January 2013
38.
Geri Sellers
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I was told by your on line support person that my old graphic card WOULD NOT WORK even with the driver update and to wait the 2 weeks to play, I took him at his word and bought a new card to play and guess what he lied through his teeth when he told me th
30 August 2012
7 April 2012
5 February 2012
35.
Barbcat Poole
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This has been a nightmare for me, 3 computers that all passed the test. Bryan V is new here so in defense of the others (who I have not posted to) something to be said for a new prospective. We are certainly not all computer geeks and only want to play! I
2 November 2011
24 May 2010
19 December 2009
32.
Kathi Small
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I agree that in the past, the customer service has been sorely lacking. There are times I would pm someone to ask a question for fear of getting slammed in the lobby. I also have seen almost rude answers to peeps questions on the forum. The one bright spo
18 October 2009
31.
Susan H
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customer service has gone from bad to almost nonexistent since Aaron removed himself from the board. I've lost faith in this company and doubt I'll purchase anything more.
3 August 2009
10 July 2009
29.
Steven Millingtonakab
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first and formost get a 800 # im sick of paying ot get your problems worked out ....... and REALLY can we have more then one choice as a casino host.... i bet you 10 to 1 with a an extra casino manager the current one woudlnt be so popular.....
10 December 2008
4 November 2008
27.
Kenyatta B
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I do not like the attitude that Phantom has regarding refunds on tournaments when the game crashes, mysteriously when I was playing 250,000,000 dw and 50,000,000 dw....they dont care. I have yet to buy the new games because of all of the problems......
20 October 2008
26.
Dave M
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Games are great. Tech support and customer service are lousy. When you report a problem, its your fault, not the company or games.
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