Stop the Bad Customer Service at PhantomEFX

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"I AM UPSET THAT THE NEW CASINO WAS NOT TESTED BETTER TO SEE IF IT WAS COMPATABLE WITH NEWER COMPUTERS VIDEO CARDS ECT. THE TEST WAS NOT ACCURATE ENOUGH TO TEST O SEE IF WE COULD PLAY ONLINE ! ALL OF THIS SHOULD HAVE BEEN TAKEN INTO CONSIDERATION AND FIXED"

"They should take lessons from Bryan. Has been so helpful, kind, curteous and very quick in his responses."

"I agree with the above statements. I love Phantom and want the company to thrive, and fear if the customer service level by these individuals is not improved it will cost the company many customers.Not everyone who buys these games has the history we do. "

"You should be ashamed of putting out a product that borders on consumer fraud, if not fraud, and then on top of that allowing the worst consumer service I've seen for anything I have ever bought for my computer. In particular allowing Justin to set up his"

"I was told by your on line support person that my old graphic card WOULD NOT WORK even with the driver update and to wait the 2 weeks to play, I took him at his word and bought a new card to play and guess what he lied through his teeth when he told me th"

"This has been a nightmare for me, 3 computers that all passed the test. Bryan V is new here so in defense of the others (who I have not posted to) something to be said for a new prospective. We are certainly not all computer geeks and only want to play! I"

"PhantomEFX has the worst C/S I have ever seen."

"I agree that in the past, the customer service has been sorely lacking. There are times I would pm someone to ask a question for fear of getting slammed in the lobby. I also have seen almost rude answers to peeps questions on the forum. The one bright spo"

"customer service has gone from bad to almost nonexistent since Aaron removed himself from the board. I've lost faith in this company and doubt I'll purchase anything more."

"first and formost get a 800 # im sick of paying ot get your problems worked out ....... and REALLY can we have more then one choice as a casino host.... i bet you 10 to 1 with a an extra casino manager the current one woudlnt be so popular....."

"I do not like the attitude that Phantom has regarding refunds on tournaments when the game crashes, mysteriously when I was playing 250,000,000 dw and 50,000,000 dw....they dont care. I have yet to buy the new games because of all of the problems......"