Were Plus.net right to remove 2 users for forum posts?

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"Plus.net have gone too far. This is an appalling display of dealing with customers. Their CS manager should apologise and resign."

"Not fair of plusnet to do that - problems with plusnet are ever-increasing... maybe a way to gain more customers? be amazing and then strike at last minute?"

"A disgrace well done Wade for speaking out against this sort of arrogance a complete lack of customer service and service at all."

"equates to muting its customers to give a positive image"

"This ISP needs some court action brought against it for the way they are treating customers."

"I support this petition"

"Plus Net are arrogant and uncompromising. They will not budge an inch even when clearly in the wrong."

"Disgraceful behaviour and an apology to both is in order, good luck Wade & pr1im right behind you and if they do go through with it i will also be requesting my mac key"

"I support this petition"

"Waiting on my PN MAC-Can't wait to leave-they repulse me!"

"F00king disgusting,i myself am a PN customer and know all about this joke through reading"

"Plusnet have behaved disgracefully in this instance -- I hope you manage to bring them to task!"

"I knew Plus.net were the pits many years ago when they pulled the plug on a wholly legit website of mine. May they bankrupt themselves soon..."

"I support this petition"

"I support this petition"

"Scandalous!"

"Disgusting. Reminds me of the old days when I was with Tiscali, always finding excuses for their terrible service. I've barely been with PlusNet for a month and have already requested my MAC key."

"I support this petition"

"I support this petition"

"Its disguesting PlusNet are going from Bad to Worse I am seriosuly considering a change of ISP when I move"

"Very unreasonable."

"As a long-term Plusnet customer I'm disgusted and am looking for a new ISP!"

"Absolutely outrageous treatment by PlusNet. What a PR disaster!"