Don't force your customer base to use CSC/Magic
We request that NextGen Healthcare NOT discontinue the practice of allowing support issues to be entered via Phone and E-Mail.These two methods are much more expedient and efficient for the end users.... continue reading »
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"Please reconsider"
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"we use phone ONLY for emergencies. When I use magic, I get a call back in 2 hrs. Not acceptable for emergencies."
"Email is a very fast method to open calls and efficient. I agree going to the site will be cumbersome, much slower. NCP's were required for a reason, although I'm not sure this was enforced."
"The email functionality should never be taken away"
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