Don't force your customer base to use CSC/Magic
We request that NextGen Healthcare NOT discontinue the practice of allowing support issues to be entered via Phone and E-Mail.These two methods are much more expedient and efficient for the end users.... continue reading »
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"Please keep the email option open. NCP's were made required for all NextGen clients for a reason!"
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"There are times that we need to talk with someone right away and using the helpdesk will not work. We need to have the option of still being able to call."
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"I agree, I don't like Magic and have commented to support many times of how difficult it is to view and navigate"
"I find it to be INFINITELY easier to open tickets by just sending an email rather than going to the support magic site. The site is fine for checking the status of open tickets, but email is much more user friendly, in my opinion."
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"Support calls need to be done as quickly and effortly as possible. No provider like to be kept waiting as his patients pile up."
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