Don't force your customer base to use CSC/Magic
We request that NextGen Healthcare NOT discontinue the practice of allowing support issues to be entered via Phone and E-Mail.These two methods are much more expedient and efficient for the end users.... continue reading »
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"not as expedient as calling in/email"
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"South Jersey Eye Physicians - Magic is not user friendly. It is much better customer service to offer both phone and email to open support tickets."
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"On line form is really really terrible anyway"
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"I agree with previous . The site is not user friendly and will take much more time than just explaining the issue to the support desk in an email or phone call."
"we need to be able to call or email you guys! When we need help, we need to have access!"
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