Virgin Broadband - Better Customer Service
As customers of Virgin Broadband, we are asking the organisation to listen to our plea for better customer service. An organisation that has locked us into a 24 month contract and provided an exceptio... continue reading »
"In all my years in IT this is one of the worst support that I have recieved."
"Horrible customer service"
"Very unsatisifed with the lack of service and constant cutting off of phone calls and internet disconnecting... wait time to speak to some one is totally unacceptable.. want out of my contract NOW!!!"
"My broadband barely works and i want to disconnect before my 30 day trial period is up. I called and waited on hold for 30 min, was hung up on, called back, waited on hold for 40-45 minutes, the phone disconnected before I was able to speak to an operator"
"This petition is surely a bare minimum of expectations, I have found the service appalling, and obviously the need for this petition is an indicator that Virgins standards are below acceptable"
"The monthly cost for poor performance and drops for Wireless Virginbroad is not justifiable compared to Dial-up or DSL"
"Issues should also include the Claytons Connection Issue (ie when the modem says it is connected, but it really isn't)!!"
"I support this petition"
"I support this petition"
"I have for the last 3 days tried to make contact with support."
"В"
"I support this petition"
"Terrible customer service, we've been tricked"
"Disappointing service. If my contract was to end today I would not continue the service."
"the service is getting worse not better 6months is giving them a good chance to prove themselves, but to no avail sadly it is an offer" Too good to be true""
"u r a bloody disgrace virginbroadband!!"
"I just wish someone would answer the phone"
"very poor customer service"
"poor, poor service"
"I support this petition"
"I support this petition"
"Modem seizes and network drop out constantly"
"Luckily got out. VB@H = poor"
"I support this petition"
"I wish I had taken note of the early warning signs -- ie, having a 'customer service officer' hang up in my ear when I dared ask to speak to his manager as he was not providing me with satisfactory answers to my questions -- and never signed up with this "
