Virgin Broadband - Better Customer Service

"I intend to take your shocking service to the ombudsman, apart from poor broadband speeds I am continually cut off on phone calls. Come on Virgin do the right thing by your customers. You cannot get away with this."

"We want out if you cant prvide the connections you promised!!!"

"Virgin Broadband-Glorified dialup with worse connection"

"Instead of signing a stupid petition, do something about it. Leave your ISP, complain the the communications authority, file a lawsuit for violation of contract, that's how you get things done not with a petition no one will read."

"We really have poor customer service, people think. We'd let people wait for an hour or so before we pick up - unless of course if its regarding billing because we do want the money. Oh and tech support, my goodness we have the worse people here. Some are"

"Agree with all thats been said."

"I support this petition"

"Very disappointing service. FIX IT"

"Waiting on hold for over 1 hour is not acceptable..."

"85 minutes to reach customer service then 5 minutes before being cut off is not acceptable. Nor are the numerous network problems which I cannot spare 90 minutes to complain about. Never have my calls been answered in less than 60 minutes"

"Regular drop outs despite positioning of modem, ('HSDPA' which makes web browsing terribly slow if not impossible), TERRIBLE customer service, queues of consistently over 20 minutes despite time of day. Severely understaffed."

"This is by far the worst service I have ever experienced"

"I support this petition"

"Havent had too much trouble but difficulty contacting support is unacceptable and better communication regarding outages or systems for flagging customers reporting similar problems in the same area should be a priority."

"The worst customer service I have ever received. Shame on you Virgin!"

"Very disappointment customer"

"Have never received such poor service. Want OUT !!"

"Good luck in getting any action any time soon!"

"I support this petition"

"I recall your broadband was good once... not anymore. I think dial-up performs more reliably and faster!"

"Poor poor poor, You couldn't run a brothel a free one at that!. You should be ashamed!."

"Glaring hole in CS is due to a lack of more than some basic training and followable and effective procedures for handing customer issues and information flow as well as proper paths of escalation to more knowledgable people."

"Have never had an email replied to."

"Modem says Connected but there is no data flow. Have waited hour and a half to speak to a support rep but no luck. I want to get out from Virgin Broadband."